Clover POS

Use this option when a customer's card chip or magnetic stripe isn't working, or when processing a card-not-present transaction (phone orders, etc.).

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Step-by-Step Process For Manual Card Entry:

Step 1: Ring Up the Sale

In your POS app, ring up the items and tap 'Credit' to initiate payment.

Step 2: Select Manual Card Entry

On your cashier screen, tap the 'Manual Card Entry' button.

Step 3: Enter Card Information

The customer enters their card details on the Clover screen, tapping 'Enter' after each field:

1. Card number
2. CVV code (security code)
3. Expiration date

Step 4: Signature

The customer signs on the touchscreen and taps 'Done'.

Step 5: Receipt Options

Either the customer or cashier completes the transaction by selecting a receipt option (email, print, or no receipt).

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Important Security Notes:

⚠️ PCI Compliance: For security reasons, card information must always be entered on the Clover device by the customer—never on your POS terminal or by staff.

⚠️ Manual entry may need to be enabled in your device settings. To check:

1. Exit the payment app (tap all 4 corners)
2. Go to Setup > Payments
3. Enable "Manual Card Entry" option

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Different Clover Models:

The process is similar across all Clover devices:

• Clover Station/Station Duo: Customer enters info on the customer-facing screen
• Clover Mini: Single screen, customer rotates device toward them
• Clover Flex: Handheld device passed to customer