Lightspeed POS

Manual Card Entry on Lightspeed POS - Step-by-Step Guide

Based on official Lightspeed documentation, here's how to manually enter credit card information on a Lightspeed POS system. Note: Lightspeed has different series (R-Series for Retail, K-Series, L-Series, O-Series for Restaurant), so steps may vary slightly.

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LIGHTSPEED RETAIL (R-SERIES)

Step-by-Step Process:

Step 1: Start a Sale

Add all items to the sale in Retail POS as you normally would.

Step 2: Access Payment Screen

• Desktop: Click Payment > Credit/Debit
• iPad: Tap More Payments > Credit Card

Step 3: Set Payment Amount

By default, the Enter Charge Amount field shows the remaining balance. You can modify this amount if processing a partial payment.

Step 4: Click Manual Entry

Select the Manual Entry button on the payment screen.

Two Options Available:

Option A - Terminal Entry: If you process manual payments through your payment terminal:

1. Enter the credit card number and expiry date directly on the terminal
2. Press enter
3. When the payment amount appears, confirm or cancel
4. Customer may need to sign and tap Done

Option B - POS Entry: If entering manually in Retail POS:

Step 5: Enter Cardholder Information

Input the following details:

1. Amount (if not already set)
2. Name on card
3. Postal/ZIP code (billing address)

Step 6: Proceed to Card Details

• Desktop: Click Enter Card Details
• iPad: Tap Next

Step 7: Enter Card Information

Enter the following card details:

1. Card number (15-16 digits)
2. Expiration date (MM/YY)
3. CVC/CVV (3-4 digit security code)

Step 8: Process Payment

• Desktop: Click Start Payment
• iPad: Tap Take payment

Step 9: Payment Confirmation

If the card has sufficient funds, you'll see a Payment Approved notification. Click Back to Sale.

Step 10: Complete Transaction

The approved payment appears on the Sale screen. Click Finish Sale to complete the transaction.

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LIGHTSPEED RESTAURANT (K-SERIES)

Before You Begin - Enable Manual Entry:

Step 1: Access Back Office

Log in to your Lightspeed Back Office with your credentials.

Step 2: Navigate to Payment Methods

From the navigation menu, select Payment > Payment methods.

Step 3: Manage Lightspeed Payments

Locate the Lightspeed Payments payment method and click Manage.

Step 4: Activate Manual Entry

Navigate to the Manual keyed entry option and click Activate.

Step 5: Enable Feature

Click Enable to activate manual card entry.

Step 6: Reload Configuration

Reload your POS configuration to finalize the changes.

Step 7: Restart Terminal

Restart your Lightspeed Payments payment terminal.

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Processing Manual Entry Payments:

Step 1: Build Order

From the Order screen on the POS, add all items and discounts to the sale.

Step 2: Initiate Payment

Tap Pay to proceed to the payment screen.

Step 3: Select Manual Entry

Under Cards, tap the Lightspeed Payments Manual Entry payment type.

Step 4: Enter Card Information on Terminal

Follow the prompts on your Lightspeed Payments payment terminal to enter:

1. Credit card number
2. Expiration date

Step 5: Complete Payment

Complete the payment process on the terminal. The transaction will be processed and approved.

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LIGHTSPEED RESTAURANT (L-SERIES)

Before You Begin - Create Manual Payment Type:

Step 1: Access Restaurant Manager

Log in to Restaurant Manager with your Lightspeed credentials.

Step 2: Create Payment Type

1. Click Payments > Payment Types
2. Click Add Payment
3. Configure settings in the popup (name it something like "Manual Card Entry")
4. Click OK to save

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Processing Manual Payments:

Step 1: Build Order

Add all items and discounts to the order screen.

Step 2: Access Payments

Navigate to the Payments screen.

Step 3: Select Manual Payment Type

Tap the dedicated manual card payment type you created.

Step 4: Enter Card Details

A popup will appear where you can enter:

• Card number
• Cardholder information
• Expiration date

Note: The manual entry popup appearance varies by processor (Lightspeed Payments, Cayan, Bridgepay).

Step 5: Submit Payment

Tap Submit to process the transaction.

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Troubleshooting:

If Manual Entry option doesn't appear:

1. Verify it's activated in Back Office
2. Reload POS configuration
3. Restart payment terminal
4. Check that you're using a supported payment processor
5. Contact Lightspeed support

If payment is declined:

• Verify all card details are entered correctly
• Check card expiration date
• Ensure billing ZIP code matches cardholder's address
• Contact customer's card issuer if issues persist

If terminal isn't responding:

1. Check terminal connection (Wi-Fi or Ethernet)
2. Restart terminal
3. Verify terminal is paired to your account
4. Test connection in Settings