Manual Card Entry on Lightspeed POS - Step-by-Step Guide
Based on official Lightspeed documentation, here's how to manually enter credit card information on a Lightspeed POS system. Note: Lightspeed has different series (R-Series for Retail, K-Series, L-Series, O-Series for Restaurant), so steps may vary slightly.
LIGHTSPEED RETAIL (R-SERIES)
Step-by-Step Process:
Step 1: Start a Sale
Add all items to the sale in Retail POS as you normally would.
Step 2: Access Payment Screen
- Desktop: Click Payment > Credit/Debit
- iPad: Tap More Payments > Credit Card
Step 3: Set Payment Amount
By default, the Enter Charge Amount field shows the remaining balance. You can modify this amount if processing a partial payment.
Step 4: Click Manual Entry
Select the Manual Entry button on the payment screen.
Two Options Available:
Option A - Terminal Entry: If you process manual payments through your payment terminal:
- Enter the credit card number and expiry date directly on the terminal
- Press enter
- When the payment amount appears, confirm or cancel
- Customer may need to sign and tap Done
Option B - POS Entry: If entering manually in Retail POS:
Step 5: Enter Cardholder Information
Input the following details:
- Amount (if not already set)
- Name on card
- Postal/ZIP code (billing address)
Step 6: Proceed to Card Details
- Desktop: Click Enter Card Details
- iPad: Tap Next
Step 7: Enter Card Information
Enter the following card details:
- Card number (15-16 digits)
- Expiration date (MM/YY)
- CVC/CVV (3-4 digit security code)
Step 8: Process Payment
- Desktop: Click Start Payment
- iPad: Tap Take payment
Step 9: Payment Confirmation
If the card has sufficient funds, you'll see a Payment Approved notification. Click Back to Sale.
Step 10: Complete Transaction
The approved payment appears on the Sale screen. Click Finish Sale to complete the transaction.
LIGHTSPEED RESTAURANT (K-SERIES)
Before You Begin - Enable Manual Entry:
Step 1: Access Back Office
Log in to your Lightspeed Back Office with your credentials.
Step 2: Navigate to Payment Methods
From the navigation menu, select Payment > Payment methods.
Step 3: Manage Lightspeed Payments
Locate the Lightspeed Payments payment method and click Manage.
Step 4: Activate Manual Entry
Navigate to the Manual keyed entry option and click Activate.
Step 5: Enable Feature
Click Enable to activate manual card entry.
Step 6: Reload Configuration
Reload your POS configuration to finalize the changes.
Step 7: Restart Terminal
Restart your Lightspeed Payments payment terminal.
Processing Manual Entry Payments:
Step 1: Build Order
From the Order screen on the POS, add all items and discounts to the sale.
Step 2: Initiate Payment
Tap Pay to proceed to the payment screen.
Step 3: Select Manual Entry
Under Cards, tap the Lightspeed Payments Manual Entry payment type.
Step 4: Enter Card Information on Terminal
Follow the prompts on your Lightspeed Payments payment terminal to enter:
- Credit card number
- Expiration date
Step 5: Complete Payment
Complete the payment process on the terminal. The transaction will be processed and approved.
LIGHTSPEED RESTAURANT (L-SERIES)
Before You Begin - Create Manual Payment Type:
Step 1: Access Restaurant Manager
Log in to Restaurant Manager with your Lightspeed credentials.
Step 2: Create Payment Type
- Click Payments > Payment Types
- Click Add Payment
- Configure settings in the popup (name it something like "Manual Card Entry")
- Click OK to save
Processing Manual Payments:
Step 1: Build Order
Add all items and discounts to the order screen.
Step 2: Access Payments
Navigate to the Payments screen.
Step 3: Select Manual Payment Type
Tap the dedicated manual card payment type you created.
Step 4: Enter Card Details
A popup will appear where you can enter:
- Card number
- Cardholder information
- Expiration date
Note: The manual entry popup appearance varies by processor (Lightspeed Payments, Cayan, Bridgepay).
Step 5: Submit Payment
Tap Submit to process the transaction.
Troubleshooting:
If Manual Entry option doesn't appear:
- Verify it's activated in Back Office
- Reload POS configuration
- Restart payment terminal
- Check that you're using a supported payment processor
- Contact Lightspeed support
If payment is declined:
- Verify all card details are entered correctly
- Check card expiration date
- Ensure billing ZIP code matches cardholder's address
- Contact customer's card issuer if issues persist
If terminal isn't responding:
- Check terminal connection (Wi-Fi or Ethernet)
- Restart terminal
- Verify terminal is paired to your account
- Test connection in Settings
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